Cancellation policy
Subscription cancellation policy
Rolling monthly subscriptions
Rolling Baker Boxx subscriptions have no minimum term and may be cancelled without a cancellation fee.
Monthly subscription payments are taken on the 15th of each month. To prevent the next scheduled payment and box, your cancellation request must reach us by 11:59pm on the 14th.
Cancellation requests received on or after the 15th will take effect from the following billing month. If that month’s payment has already been processed, the corresponding box will still be dispatched.
To cancel, email subscriptions@bakerboxx.com using the email address associated with your subscription. Please include:
- Your full name
- Subscription or order number, if available
- Delivery postcode
- A clear request to cancel the rolling subscription
Your subscription is not considered cancelled until we have processed the request and sent confirmation. We recommend contacting us in good time before the next payment date.
Cancelling a subscription does not automatically refund a payment or cancel a box that has already been processed or dispatched. Any applicable return or refund rights are explained in our Return and Refund Policy.
Prepaid subscriptions
Our fixed 3-, 6- and 12-month gift subscriptions are paid for upfront and do not automatically renew at the end of the purchased term.
Activating the remaining boxes in a prepaid gift subscription does not create a new rolling payment or automatic renewal.
Requests to cancel a prepaid subscription are handled in accordance with our Return and Refund Policy and your statutory consumer rights.
Contact
For subscription cancellations or questions, contact:
