Refund policy
Returns and refunds
We want you to be happy with your Baker Boxx order. This policy applies in addition to your statutory rights.
Changing your mind
If you purchase online, you may notify us that you wish to cancel your order within 14 days of receiving it. Once you have notified us, you must return the product within a further 14 days.
Because our products contain food ingredients, every ingredient pouch and any other sealed internal product packaging must remain unopened. Opening the outer postal packaging or Baker Boxx presentation box solely to inspect the product will not prevent a return.
We cannot accept a change-of-mind return if any ingredient pouch, food seal or sealed internal product packaging has been opened. This does not affect your rights if the product is faulty, damaged, incorrect or not as described.
To request a return, email subscriptions@bakerboxx.com with your name and order number before sending anything back. We will provide the appropriate return instructions and address.
Customers are responsible for the cost and safe return of change-of-mind items. We recommend obtaining proof of postage. Please package the product carefully, as we may make a reasonable deduction if its value has been reduced through unnecessary handling or damage while in the customer’s possession.
Cancellations before dispatch
If your order has not yet been dispatched, contact us as soon as possible at subscriptions@bakerboxx.com. We will try to stop the order, but same-day dispatch means this may not always be possible. If it has already been dispatched, the return process above will apply.
Faulty, damaged, incomplete or incorrect orders
If your order arrives damaged, contains incorrect or missing items, or is otherwise faulty or not as described, please email subscriptions@bakerboxx.com as soon as reasonably possible.
Please include your name, order number, a description of the problem and photographs where appropriate. Depending on the circumstances, we will arrange a replacement, refund or another suitable remedy. Baker Boxx will cover reasonable return costs where an item is faulty, damaged, incorrect or not as described.
Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.
Subscription orders
For prepaid gift subscriptions, the first box may be dispatched shortly after purchase. If it has already been dispatched, every ingredient pouch and any other sealed internal product packaging must remain unopened if the cancellation is a change of mind.
Cancellation of future rolling-subscription payments is covered by our Purchase Options Cancellation Policy. Cancelling a rolling subscription does not automatically cancel an order that has already been processed or dispatched.
Refunds
Once we receive the returned product, or acceptable evidence that it has been sent back, we will inspect it and notify you of the outcome.
Approved refunds will be made to the original payment method. We will process the refund within 14 days of receiving the returned goods or acceptable proof of return, whichever applies under consumer law.
Where required, a change-of-mind refund will include the cost of our standard delivery option. Additional amounts paid for enhanced or express delivery are not refundable beyond the cost of standard delivery.
Banking and payment providers may take additional time to display the refund in your account.
Contact
For all cancellation, return and refund requests, contact:
BAKER BOXX LTD
Unit 1 Mitton Road Industrial Park
Mitton Road
Whalley
Lancashire
United Kingdom
BB7 9YE
